RED ALERT!!!!
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Dear Customer,
We are writing to you as a current or former customer of BET24 because we have been informed by police authorities that they have arrested
third party individuals who were in possession of unauthorised copies of personal customer information relating to various companies
including BET24. The BET24 customer information was stolen from BET24 by means of illegal electronic access to our database, which is
believed to have taken place in December 2009. We have no information to indicate any unauthorised access to our database or breach of our
security systems since December 2009, so we have no reason to believe that accounts registered after 31 October 2009 are at any risk.
FOR CUSTOMERS WITH ACCOUNTS REGISTERED AS AT 28 APRIL 2007, the stolen information comprises:
o a list of customer names, postal addresses, email addresses, dates of birth, BET24 account user names, BET24 account user ID numbers,
BET24 account passwords and BET24 account balances, and, in some cases, telephone numbers and IP addresses.
o a second separate list of BET24 account user ID numbers, Bet24 account balances and parameters, customer payment card expiry dates,
encrypted customer payment card numbers and encoded customer payment card types.
The encrypted payment card information has NOT to our knowledge been decrypted, and review by internet security specialists confirms that
the level of encryption is very high. In addition, NO payment card security codes are stored on the BET24 database. The stolen information
is so far known to have been used to access a limited number of customers' BET24 accounts, third party accounts and personal email
accounts. A small number of customers have alerted us to unauthorised activity on their BET24 accounts and we have fully reimbursed them
for any financial loss incurred on their accounts. At the bottom of this letter, you will find the security advice and action points that
we recommend you to follow immediately.
FOR CUSTOMERS WITH ACCOUNTS REGISTERED BETWEEN 28 APRIL 2007 & 31 OCTOBER 2009, the stolen information is more limited and comprises:
o a list of BET24 account user ID numbers, Bet24 account balances and parameters, customer payment card expiry dates, encrypted customer
payment card numbers and encoded customer payment card types.
This stolen information does NOT include any personal details or passwords and is NOT therefore sufficient to enable access to accounts.
Furthermore, we are not aware of any instances of illegal access to these accounts. The encrypted payment card information has NOT to our
knowledge been decrypted, and review by internet security specialists confirms that the level of encryption is very high. In addition, NO
payment card security codes are stored on the BET24 database. At the bottom of this letter, you will find the general security advice that
we advise all BET24 customers to follow.
We are working closely with the police authorities to establish how the information was stolen, how it has been used, and which customers
are affected.
We implemented a thorough security review in 2010, which included an audit by industry specialists and simulated hacker penetration tests,
and we have further upgraded the security of our network. The BET24 passwords for all customers who had registered accounts as at 28 April
2007 were reset during 2010. We continue to monitor our systems and customer transactions constantly, and to upgrade our systems regularly.
Our customers are our number one priority and the security of your personal information is of paramount importance to us. Please contact
our customer service support team by email at
[email protected] if you have any questions relating to the above.
Yours sincerely,
Thomas Petersen, Chief Executive Officer
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RECOMMENDED SECURITY ACTION POINTS
FOR CUSTOMERS WITH ACCOUNTS REGISTERED AS AT 28 APRIL 2007:
- If you have ever used your BET24 password for your email account, then please immediately change your email account password and then
change all passwords that you use for any other accounts including your BET24 account.
- If you have not used your BET24 password for your email account but have used it for any other services or accounts, please
immediately change the passwords for such services or accounts.
- If you believe that your BET24 account has been compromised in any way, please contact us immediately by email at
[email protected].
- Please remain vigilant and regularly review your bank account and payment card statements.
- Please ensure that any requests for personal data or resetting of access codes and passwords that you have previously received, or
receive in future, via email, phone and post are from trustworthy parties and in accordance with the terms and conditions of the service or
account provider to which they relate.
FOR CUSTOMERS WITH ACCOUNTS REGISTERED BETWEEN 28 APRIL 2007 & 31 OCTOBER 2009:
- If you believe that your BET24 account has been compromised in any way, please contact us immediately by email at
[email protected].
- Please avoid using the same passwords for different services or accounts and please immediately reset any such passwords to be
different for each service and account.
- Please regularly review your bank account and payment card statements.
- Please ensure that any requests for personal data or resetting of access codes and passwords that you receive via email, phone and
post are from trustworthy parties and in accordance with the terms and conditions of the service or account provider to which they relate.
Contact support by live chat or
[email protected]